Faqs
Frequently Asked Questions
Clear answers about Chiller Trend, field readings, Diagnostic Findings, and getting started.
What is Chiller Trend?
Chiller Trend turns routine chiller readings into structured equipment history, calculated performance context, Diagnostic Findings, and Recommended Actions. It helps service teams collect consistent data, compare readings over time, identify abnormal conditions, and support recommendations with clearer evidence.
Who is Chiller Trend for?
Chiller Trend is built for HVAC service companies, chiller mechanics, facility managers, and building engineers who maintain or oversee centrifugal chiller plants. Field technicians use it to log readings consistently. Managers use it to review equipment history, trends, calculated outputs, and findings across sites.
Does Chiller Trend replace a mechanic?
No. Chiller Trend is built to support the mechanic, not replace them. The platform helps organize readings, calculate performance context, check data confidence, and surface findings. A qualified technician still verifies conditions, understands the site, and determines the final service recommendation.
Is Chiller Trend live remote monitoring?
No. Chiller Trend is not full live remote monitoring. It is built for the large part of the market that still depends on periodic inspections but needs better equipment history, trend visibility, and evidence-backed recommendations. Chiller Trend can support future monitoring workflows, but its current strength is turning routine field readings into usable findings.
Does it work with any chiller brand?
Yes. Chiller Trend is brand-agnostic for centrifugal chillers. It can be used with York/JCI, Trane, Carrier, Daikin, and other manufacturers when the needed nameplate, design, and operating readings are available.
What data do I need to get started?
To set up a chiller, you need basic nameplate and design information such as manufacturer, model, serial number, refrigerant, rated tonnage, voltage, design flow, and design pressure drop when available. To log a reading, you enter normal field readings such as water temperatures, pressures, amperage or kW, operating conditions, and supporting site measurements. More complete design data produces stronger calculated outputs and comparisons.
Do I need design data to use Chiller Trend?
You can start with basic equipment information, but design data improves the strength of the calculations and comparisons. Values such as design tonnage, design flow, design pressure drop, refrigerant, voltage, and design kW/ton help Chiller Trend compare current readings against expected machine behavior. Missing data can be added later.
What is the difference between a full reading and a quick reading?
A full reading captures the strongest dataset for calculated outputs, trend review, and diagnostic findings. A quicker reading can be useful for basic logging, but fewer inputs may reduce the number or confidence of calculated outputs.
What are Diagnostic Findings?
Diagnostic Findings are calculated review outputs generated from chiller readings, design data, baseline behavior, and data-confidence checks. They help identify what looks abnormal, what needs verification, what changed from baseline, and what may deserve recommended action.
Does Chiller Trend automatically diagnose every problem?
No. Chiller Trend does not replace field diagnosis or certified performance testing. It helps surface supported findings from the available data. If the data is incomplete or unreliable, Chiller Trend should limit the strength of the conclusion instead of forcing a finding.
What happens if the data is incomplete or questionable?
Chiller Trend is built around data confidence. If important readings are missing, inconsistent, or not strong enough to support a conclusion, the system should limit the finding or mark the review as not verified instead of forcing a recommendation.
What makes a Chiller Trend finding defensible?
A stronger finding is supported by consistent readings, design data, baseline comparison, field verification, and related evidence such as flow, approach, load, lift, kW/ton, or sensor comparison. Chiller Trend is designed to show supported changes, not guess at causes from one isolated number.
Can I generate PDF log sheets?
Yes. Completed readings can generate professional PDF log sheets. PDF access may depend on the user’s account level. Contact Chiller Trend for current access options.
Can I export my data?
Yes. Users can generate and download PDF log sheets from completed readings. Chiller Trend also keeps reading history available inside the platform so teams can review past logs, compare changes, and build equipment history over time.
Can I import historical data?
Current readings are entered through the Chiller Trend reading workflow. If you have existing historical chiller logs, contact us and we can review whether they can be organized or migrated into a usable format.
How does Chiller Trend help when multiple mechanics service the same equipment?
Chiller Trend gives the team one shared workflow, calculation method, and equipment history. That helps reduce rediscovery, keeps readings more consistent, and makes service quality less dependent on which mechanic shows up.
Can facility managers or owners use Chiller Trend?
Yes. Contractors and mechanics use Chiller Trend to collect and explain field data. Facility managers and owners can use the reports and history to understand performance trends, review recommendations, and compare equipment over time.
Is my data secure?
Chiller Trend uses account-based access controls and secure web access. Authorized users can access company data based on their account permissions. For security review requests, contact Chiller Trend directly.
Is there a free plan?
Yes. Chiller Trend offers free access so users can try the workflow, create equipment records, enter readings, and see how calculated outputs improve chiller review. Available free features may change as the platform develops.
Do I need a credit card to start?
No credit card is required to request free access. Available access options may change as Chiller Trend continues developing.
How do I learn about account options?
Reach out through our contact page and we can walk you through available access options and help determine the best fit for your service team, facility, or chiller plant.
Built for defensible chiller history
Chiller Trend is designed to help teams move beyond scattered log sheets by creating a shared equipment history with calculated context, trend visibility, and clearer support for recommendations.
Still have questions?
Contact Chiller Trend to review access options, use cases, and how the platform fits your current chiller workflow.